Where does Thank Goat ship to?

Thank Goat ships across Australia and New Zealand, ensuring quick and reliable postage. All orders are sent via Australia Post with full tracking available.

How much does shipping cost?

Within Australia:
$4.95 flat rate for orders under $15 with Express post rate at $7.95
$10 flat rate for orders $15-$50 with Express post rate at $13.95

- $15 flat rate for all New Zealand customers.
Free shipping for all orders over $50 (Aus Only)

Does Thank Goat offer free shipping?

Yes we offer free shipping for all orders over $50. (Aus Only)

How long from my payment will my order take to be shipped?

Once you place your order, please allow 24 hours for your order to process. We will send you an email to confirm your order shipment and also send you your tracking details for your order.

How long will my parcel take to arrive from dispatch?

Once your order has shipped, you will receive a shipping confirmation email with your tracking details.
Please allow 3-5 working days to receive your order.

Can I have a refund?

We only accept refunds for unopened products which are still in the original packaging. Please note this option is only valid for 30 days post purchase.

If you wish to return your product please email hello@thankgoat.com.au with your order number and reason for return. Our customer service team will explain how to return your order. Please note postage will be covered by the purchaser.

Once we receive the product in good condition, we will issue you a full refund.

What method of payments does Thank Goat accept?

Thank Goat accepts payment via paypal and credit card transactions at checkout.

Credit cards accepted include Mastercard and Visa.

What are the benefits of using Thank Goat on my skin?

We ensure that our Australian goats milk nourishes and effectively works on your skin for optimal skin health.

Goats milk which is present in all of our products, contains high moisturising properties to soothe and nourish the skin by creating a moisture barrier to keep the skin soft, smooth and hydrated.

Choose a goat that matches your needs and get to know each other now!

I have dry skin is Thank Goat suited to me?

Our range is suited to all skin types from oily to congested skin. We recommend our Hydrate mask and our Day + Night cream which ticks all your hydration needs providing continuous moisture replenishment throughout the day.

Will Thank Goat nourish and repair my skin?

The PH of goats milk is very close to that of human skin and has been traditionally used as a natural remedy for restoring skin health. Since the skin can absorb everything, goats milk penetrates through the surface layer of the skin and creates a moisture barrier to keep the skin soft, smooth and hydrated.

All of our products are made with goats milk, catering to your everyday needs.

Does Thank Goat test on Animals?

No, our goats are our friends! Thank Goat products are not tested on animals. We use all natural ingredients so the only testing we do is on ourselves.

Can I use Thank Goat if I have sensitive skin?

Goats milk products are the natural alternative to soothe and correct dry damaged skin. All of our products are goats milk based and are gentle on the skin making them ideal for dy, inflamed or sensitive skin.

Does Thank Goat help with acne?

Thank Goat products contain natural ingredients that work with your skin to keep it balanced and hydrated. Our goats milk based products contain antibacterial properties which help to keep your pores clean. The natural exfoliator known as lactic acid in goats milk removes dead skin cells which block pores and lead to acne.

What are the ingredients in Thank Goat?

With so many amazing products in the goat family, we suggest visiting your favourite and checking the description section for a full ingredients list.

Does Thank Goat expire?

Yes, please refer to the back of the packaging for storage, care tips and best before date.

I think I’m allergic to Thank Goat?

If you have an allergic reaction when using Thank Goat, seek medical assistance immediately. We recommend to patch test with all of our products.

I entered the wrong address - what do I do?

Please contact us immediately on hello@thankgoat.com.au with your order number and your correct address. Our friendly customer service team will try and catch your order before processing.